Technical Consultant – UPS, Risk Control

About the job

United Parcel Service (UPS) has been a commercial insurance partner for almost 85 years. Today, ranked 44th on the Fortune 500 and employing over 450,000 workers globally, UPS is National Insurance’s largest customer. The UPS Program is administered by over 200 dedicated service, claims and risk control professionals, including the UPS Dedicated Risk Control Team. We are searching for a Risk Control Consultant to join the UPS-Dedicated Team in the Los Angeles Metro area. This position may be “work from home”, due to the dedicated aspect of the account, but does require the majority of each workday at various customer locations. In this role, you will work shoulder-to-shoulder with UPS Risk Management and Health & Safety teams to identify, quantify, and reduce/eliminate safety hazards. The UPS-dedicated team takes pride in its reputation for responsiveness and proven track record for pro-actively identifying opportunities for impact, and for developing solutions that have proven time and again our value in mitigating loss for this high-profile customer. The right candidate for this role will bring strong relationship-building skills, acute customer focus, and a passion for quality execution as well as the requisite technical skills and experience.

We are searching for a Risk Control Consultant to join our UPS dedicated team in the Los Angeles area. This position may be “work from home”, due to the dedicated aspect of the account, but does require the majority of each workday at various customer locations. In this role, you will work shoulder-to-shoulder with our client’s Risk Management and Health & Safety teams to identify, quantify, and reduce/eliminate safety hazards. Our clients dedicated team takes pride in its reputation for responsiveness and proven track record for pro-actively identifying opportunities for impact, and for developing solutions that have proven time and again our value in mitigating loss for this high-profile customer. The right candidate for this role will bring strong relationship-building skills, acute customer focus, and a passion for quality execution as well as the requisite technical skills and experience.

Please Note: This position is eligible to be hired at differed levels depending on experience.

Responsibilities

  • Work with our clients Management and employees to provide comprehensive and highly-sophisticated risk control consultative services.
  • Conduct on-site evaluations, evaluate data, and creates/implements service plans to control customer’s source of risk, losses and costs.
  • Provide risk assessment services and information to track progress and demonstrate the value of doing business with Liberty Mutual.
  • Due to our clients operating schedule, position requires occasional early morning/late evening appointments and overnight travel to various locations. Overnight travel varies and is dependent upon customer need, but may be up to 25% of the time.
  • Primary service territory includes Los Angeles area and special project work in other states.
  • Position requires regular (daily) travel to and from targeted locations with the customer.

Key Capabilities And Characteristics

  • Has a strong focus on the customer, exceeding their expectations
  • Works with a sense of urgency to address customer requests or problems
  • Able to adapt to changing priorities and to juggle competing priorities
  • Handles customer feedback constructively without getting defensive
  • Demonstrates personal energy and stamina
  • Capacity to become trusted advisor and partner to client
  • Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement.
  • Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts.
  • Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite.
  • The knowledge, skills and other capabilities required are typically acquired through a bachelor degree with coursework in math, engineering or related areas (or equivalent) and at least 8 years of directly related consulting experience in risk control or progressive safety/heath field.
  • Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE.
  • Position requires regular travel.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.